http://www.businessweek.com/articles/2014-05-23/nobody-cares-how-awesome-you-are-at-your-job#r=rss
In an article published in the journal Social Psychological and Personality Science, University of California at San Diego behavioral scientist Ayelet Gneezy and University of Chicago business professor Nicholas Epley tracked people’s responses to three types of promises: broken ones, kept ones, and then ones that were fulfilled beyond expectations. And while it’s true that everyone gets upset when a promise is broken (I’m looking at you, housing-contractors-who-claim-bathroom-renovations-will-be-done-in-a-week), it turns out that overdelivering on something won’t make anyone significantly more impressed by your awesomeness. “Going above and beyond a promise didn’t seem to be valued at all,” says Epley.
It turned out that there was almost no change in people’s levels of satisfaction when they were given more than what they were promised.
In an article published in the journal Social Psychological and Personality Science, University of California at San Diego behavioral scientist Ayelet Gneezy and University of Chicago business professor Nicholas Epley tracked people’s responses to three types of promises: broken ones, kept ones, and then ones that were fulfilled beyond expectations. And while it’s true that everyone gets upset when a promise is broken (I’m looking at you, housing-contractors-who-claim-bathroom-renovations-will-be-done-in-a-week), it turns out that overdelivering on something won’t make anyone significantly more impressed by your awesomeness. “Going above and beyond a promise didn’t seem to be valued at all,” says Epley.
It turned out that there was almost no change in people’s levels of satisfaction when they were given more than what they were promised.
No comments:
Post a Comment